Privacy Policy

Last updated: April 19, 2026

VERTEX OPS ("we", "us", or "our") operates AI-powered call answering services for home services businesses. This Privacy Policy explains how we collect, use, and protect information.

Information We Collect

• Business Information: Company name, address, phone numbers, service details, and scheduling preferences provided during onboarding.
• Call Data: Phone numbers of callers, call recordings, transcripts, and appointment details.
• Website Data: Standard analytics (pages visited, referral source) when you visit our website.

How We Use Information

• To provide AI call answering and appointment scheduling services
• To improve our AI systems and service quality
• To communicate with you about your account
• To comply with legal obligations

Information Sharing

We do not sell your information. We may share data with:

• Service providers (Twilio, Vapi, Cal.com) necessary to deliver our services
• Legal authorities when required by law

Call Recordings

Calls handled by our AI system may be recorded for quality assurance and service improvement. Callers are informed at the start of each call. Recordings are stored securely and retained for 90 days unless otherwise requested.

Data Security

We use industry-standard encryption and security practices to protect your data. Access is limited to authorized personnel only.

Your Rights

You may request access to, correction of, or deletion of your data by contacting us at team.vertexops@gmail.com.

Contact Us

Questions about this policy? Email us at team.vertexops@gmail.com.

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